Situation at the Project Launch
The client was a small federal bank undergoing a transformation after a financial recovery process. A newly appointed management team was tasked with turning the bank into an active participant in the construction financing market. However, at the start of the project, the bank faced several critical challenges:
- Lack of automation. Most processes, including mortgage loan origination and approval, were handled manually.
- Unsuccessful prior IT initiatives. Previous attempts at digital transformation had not produced viable results.
- Outdated and rigid business processes. Legacy workflows hindered scalability and limited the bank’s ability to respond quickly to new strategic objectives.
To address these issues, the bank launched a tender to select a contractor capable of delivering a fully automated mortgage loan processing system.
Assigned Task
The client defined the following key project goals:
- Launch a fully functional mortgage loan origination and decisioning platform within 3 months, achieving a “time-to-yes” of 12–24 hours, down from the previous average of two weeks.
- Ensure full compliance with accreditation requirements for participation in state housing finance programs.
- Minimize reliance on the bank’s internal IT resources, delivering a self-sufficient, business-driven solution.
Following a competitive selection process, the bank chose our team as its implementation partner among 11 participants – citing our strong technological expertise, reliability, and optimal balance of quality and cost.
Implementation
In close collaboration with the bank’s internal team, our team developed and deployed a mortgage loan processing on the 2RS Platform from the ground up for 200 users. The following key approaches were implemented to achieve the project’s ambitious goals:
- Close collaboration with business and risk units. Core configuration elements – such as underwriting rules – were delegated to the bank’s own specialists. This significantly accelerated the deployment timeline and enhanced system flexibility.
- Flexible, hands-on engagement model. Our experts worked on-site with the client, including travel to regional offices, full-time presence in the bank, and deep involvement in day-to-day operations.
- Accelerated design and implementation cycle. Thanks to direct, ongoing coordination between IT, risk management, and our team, requirements were rapidly clarified and architectural decisions made swiftly and pragmatically.
Achieved Results
Despite a highly compressed timeline, the mortgage origination system was launched on schedule — in just 3 months. The first mortgage loan was issued by the target date, enabling the bank to demonstrate its readiness for state-level housing finance initiatives.
Key outcomes:
- Significant reduction in loan processing time – from 14 days to 24 hours, with a clear path to achieving the 12-hour target.
- Rapid impact of automation – digital transformation, combined with a low starting base, led to a 2,487% year-over-year growth in mortgage loan issuance.
- Scalability of the solution – the 2RS Platform became the foundation for a broader retail product ecosystem, including additional credit offerings.
- Improved process control and transparency – key underwriting parameters became configurable internally, increasing operational agility and reducing dependency on in-house IT.
The client highlighted the high level of technological maturity and deep expertise demonstrated by our team, as well as the adaptability and power of the 2RS Platform, which enabled not only a successful launch but also ensured the long-term viability of the solution.